Data protection

Back to home

In the following chapters you will find information about how your personal data are treated. Your data may be collected during your navigation on our website or as a consequence of the services that we provide you. In order to take advantage of all the services offered by our website, it is necessary for us to collect and treat your personal data. The treatment of your personal data may consist in collecting, organising, storing, analysing, interpreting, modifying, selecting, comparing, using, connecting, blocking, communicating, cancelling and destructing data. The treatment of your personal data follows the principles of lawfulness and correctness, in compliance with the current law and EU Regulation 2016/679 of the European Parliament and Council. With this privacy notice, we like to inform you about the data we collect, why the collection is necessary, and also of your rights in connection with the treatment of your data.

Owner of the Treatment
The Owner of the Treatment of your personal data on this website site is Familiamus Srl with legal offices at Via Kössler 5 – I-39037 Maranza, VAT ID IT02897920217.
For more information, please contact us using the following addresses:
Tel.: 0472 065 000

Purposes of the treatment
We treat your data for the following purposes:

  1. to fulfil legal obligations
  2. to fulfil contractual obligations
  3. to make available the requested information and deliver the agreed services
  4. to monitor system efficiency
  5. to carry marketing activities, such as forwarding commercial information and advertising material, market
    research activities
  6. to safeguard obligations (e.g.: payments)
  7. to ascertain the level of satisfaction for the quality of the products and services offered

Type of treatment
Your personal data are treated manually, but also electronically, mainly through the use of automated processes,
depending on the objectives. In this case, we specifically use databases and computerised platforms that may be
managed by both us and third parties. Each type of treatment guarantees the respect and the confidentiality of the
data treated. We store such data and general information in the database and in the servers as logfiles. In order to
provide you with a unique navigation experience, we need to collect some technical data that are necessary for the
correct operation of the website:

  • Browser type and browser version
  • Operating system
  • The „referrer“ website
  • The on our website linked webpages
  • Date and time of access
  • IP address
  • Other similar data and information

The legal basis for this type of treatment is article 6 of the GDPR. By accessing the website, computerised
systems and management software automatically and indirectly collect and/or manage this number of data and
At first, the collection of these data in anonymous format is static. However, later on the data are treated to
ensure a high level of protection and safety for any data that we collect.

Period of data conservation
In compliance with current laws, the owner of the treatment has defined different periods of data conservation
depending on their usage:

  1. As far as handling and answering your questions about products and activities, your personal data will be stored
    for a period of time strictly necessary for processing your request.
  2. As far as managing activities connected with the navigation through our website, your personal data will be
    stored for a period of time strictly necessary to satisfy your requests.
  3. As far as internal management and operational activities (for example time of conservation of invoices,
    administration, and tax information), your personal data will be treated for a period of time in line with the
    legal requirements for the specific purpose.
  4. As far as the handling of disputes and litigations, your personal data will be stored for the whole time
    strictly necessary for pursuing such matters, and in any case not beyond the applicable prescription limits.

Use of cookies
In order to constantly improve the navigation of our website, our company uses cookies. Cookies are text files
containing data, which during the navigation to a website are stored in the visitor’s computer through the
browser. The storage of these data is necessary for the access recognition. You can delete any cookies stored in
your computer at any time through the settings of your browser, or even set the browser so that cookies are no
longer stored in the future. Should you decide on the latter, we cannot ensure that you will be able to use our
website normally, and some services and functionalities may no longer be available. More information on cookies and
their usage is available in the dedicated section.

Contact form
Should you decide to contact us using the contact form on our website, you will be asked to enter some personal
data. This enables us to process your query. This is also the reason why the corresponding fields of the contact
form are marked with an asterisk, or in any another way, as mandatory fields. The entering of personal or sensitive
data other than those marked as mandatory will be at your discretion. Failure to enter, even in part, the mandatory
information marked with an asterisk or similar character may result in the impossibility for us to answer your
requests or deliver the requested services. The forwarding of requests using the contact form constitutes your
implicit acceptance of the treatment of your personal data. The data that you transmit are treated and stored for a
period of time strictly necessary for the processing of your request.

The forwarding of a newsletter containing commercial information complies with your previous consent or with the
existing legal requirements. Our newsletter contains information of our company activities, our services, offers and
news (for example, new communication platforms, suggestions). These communications may also be sent by our
commercial partners. The frequency of our newsletter depends on the topics. In any case, before sending our
newsletters, we make sure that we have received your preliminary consent through a system called Double Opt-in, in
accordance with the provisions of art. 6, paragraph 1, letter b) of the GDPR. The recipient’s
details may be transmitted to our technical partners for the newsletter sending. This collaboration is regulated by
a personal data treatment sub-owner contract, as required by the GDPR. In compliance with current regulations, it is
our duty to monitor and store the received consent for the newsletter. For this purpose, we store your subscription
and confirmation of willingness to accept the newsletter. The personal data that you forward to us on such occasion
are only used for the personalisation and heading of the newsletter. The subscription can be cancelled at any time
in the newsletter itself. The period of conservation of the data is equal to the period of use of the service and
the subscription itself.

Profiling is any type of automated personal data processing activity that consists in using the information to
assess, analyse and predict certain aspects of a natural person. For this type of marketing activities we signed
agreements with third parties.

Collaboration with third parties
When we work with our suppliers and use third-party services, we make sure that they are contractually obliged to
apply the same privacy/safety standards that we apply, and that such standards are also followed. Such third
parties, who act as owners of the treatment of the personal data, guarantee that the data received are not stored
and used for purposes other than the contractually agreed. Within the framework of these technical agreements, the
mail addresses made available to them are encrypted using technologies such as “hashing”, so that any
other parties are unable to obtain the original addresses.
It may happen that we need to transfer your data to third parties in Non-European Countries (EEC). The EEC (European
Economic Area) consists of the countries of the European Union, plus Switzerland, Iceland, Lichtenstein and Norway.
These countries guarantee the same safety standards for the treatment of personal data. This transfer of the data
may be necessary if the servers (meaning the physical locations where the data are stored) or if the premises of our
suppliers are in countries outside the EEC area. Should we be forced to transfer your data to a country outside the
European Economic Area (EEC), it is our responsibility to ensure that they are treated with appropriate safety

Disclosure of your data
In principle, the personal data are not forwarded. Only in some specific cases, personal data may be disclosed to
the following suppliers:

  • Subcontractors for technical checks and analysis, payments, identification and addressing services, suppliers of
    analysis services or credit insurance companies
  • Public administration or authorities, should this be required by law
  • Credit institutions with whom we undertake commercial relations for the handling of credits / debits, financial
  • Any physical or legal persons, public and/or private (legal, administrative and fiscal consultants, courts of
    laws, chambers of commerce, etc.), if the data transfer is necessary or relevant for providing our service

User rights
The affected person’s rights may be exercised by the same, and/or by a named person, by sending a written
request with acknowledgement of receipt or e-mail to the owner of the treatment, Mr. Peter Nestl, at the operational
address of the company Familiamus Srl, Via Kössler 5 – I-39037 Maranza. The affected person
has the right to obtain a copy of the data in our possession, which will be made available in accordance with the
terms of current regulations.
In specific cases, we do reserve the right to store some information for legal purposes (for example in case of
suspected fraud, or breach of the general terms and conditions). Should you believe that your rights have been
violated, you can contact the relevant data protection authorities or take legal action.
Below we are summarizing the rights of an affected person:

  1. Right to receive confirmation of the data treatment
    Each affected person has the right to ask the owner of the personal data treatment if the data are being
    treated. Anyone wishing to exercise this right may contact us at any time.
  2. Right of information
    Each affected person has the right to obtain at any time and free of charge information regarding the treatment
    of their own personal data. The notification must contain the following information:

    • the purposes of the treatment
    • the types of personal data being treated
    • the recipients and/or the categories of recipients to which the treated personal data may have received,
      with particular reference and attention to any recipients outside the EEC, or international
      organizations. Moreover, as far as transfer of the data to countries outside the EEC area, the user also
      has the right to receive additional information regarding the safety guarantees in place during the
    • the period of conservation contemplated for the treatment and the storage of the personal data
    • the possibility to issue a complaint with the data protection authorities
    • in those cases when the personal data were not collected or treated by the company, the possibility of
      obtaining appropriate information on their source and origin
    • the possibility of automated decisions, even when contemplated by art. 22, par. 1 and 4 of the
      GDPR on the profiling of personal data, and in this case obtain appropriate and supported information
      regarding the logics followed for such decisions and the possible consequences that this solution may
      bring for the the affected person.
  3. Right of correction of personal data
    The affected person has the right to request the immediate correction of any errors in their own personal data.
  4. Right of cancellation
    The affected person has the right to ask the owner of treatment to immediately delete their own personal data,
    if at least one of the following conditions is met and that the processing of the personal data is not required:

    • The affected person have been collected and processed in a different way and are no longer necessary.
    • The data subject withdraws the authorisation to the treatment, granted in accordance with art. 6,
      paragraph 1, letter a) of the GDPR, or art. 9, paragraph 2, letter a) of the GDPR, but also if the
      treatment is in violation of other data protection regulations.
    • The affected person dissagrees the treatment according to art. 21, paragraph 1, of the GDPR,
      and demonstrates that there are no legitimate reasons for their processing.
    • The personal data are not being treated in a compliant way.
    • The cancellation of the personal data is required to fulfil a legal obligation contemplated by national
      or EU laws, to which the owner of treatment must abide.
    • The personal data have been treated following the requests of services by a minor, in compliance with
      the provisions of art. 8, paragraph 1 of the GDPR.
  5. Right of limitation of the treatment
    The affected person has the right to ask the owner of treatment to limit the processing if one of the following
    conditions persists:

    • The correctness of the personal data is disputed by the affected person. The limitation shall apply for
      a period of time that will give the responsible person the possibility to verify the correctness of the
      personal data.
    • The treatment is not in compliance with current laws; the affected person refuses the cancellation of
      the personal data, asking instead their limitation.
    • The owner of the treatment no longer needs the personal data for the purpose of the treatment, but the
      data subject requires the same to assert, exercise or defend their rights for legal action.
    • The affected person has disagreed to current treatment according to art. 21, paragraph 1 of
      the GDPR and it has not yet been clarified if the legitimate reasons of the owner of the treatment have
      priority on those of the affected person.
  6. Right of data transmission
    The affected person has the right to receive, in a structured format, or in any case in a format readable by a
    data processing machine, the personal data originally delivered to the owner of treatment. The affected person
    has the right to transfer these data to another owner of treatment. Moreover, based on the provisions of art.
    20, paragraph 1 of the GDPR, the affected person has the right to request that data will be directly transferred
    from the original owner to the new owner if a technical solution for both parties is available.
  7. Right of disagreement
    The affected person has the right to object at any time to the treatment of their own personal data due to
    reasons resulting from their specific situation. This also applies to profiling. In case of objection to the
    treatment of personal data, we will interrupt the treatment, unless we can provide valid reasons to continue and
    such reasons do not affect the interests, the rights and the freedom of the affected person in a negative way
    and unless the treatment is necessary for affirmation, exercising and defence of legal affairs.
  8. Automated decisions, including profiling
    The affected person has the right to disagree on automated data treatment, including profiling, that has legal
    consequences and a significant impact, unless the decision is taken to fulfil or abide to the terms of a
    contract between the affected person and the owner of the treatment. If the terms of a contract between the
    affected person and the owner of treatment include processing a certain request, with the explicit consent of
    the same, we will implement reasonable measures to safeguard the rights and freedom of the affected person.
  9. Right to withdraw the consent to the data treatment
    The affected person has the right to withdraw at any time the consent to the treatment of their own personal
    data previously granted to the owner of the treatment.

Place of the data treatment
The treatment of the personal data that you have transmitted is mainly happening within our working structures, in
the departments where the individual responsible for such treatment is located. The agreed contractual activities
will only take place in an EU or EEC country.
Any transfers, in part or in full, of the contracted services to a different country shall be subjected to the
approval of the customer, and can only take place if the data guarantee and safety conditions do agree with art. 44
and subsequent of the GDPR.
For further information, please contact us at the addresses indicated in the “Copyright” section.

Google Analytics
This website uses Google Analytics, a Google Inc. (“Google”) advertising efficiency analysis service.
Google Analytics uses so-called “cookies”, small text files that are stored on the visitor’s
computers and allow assessing the use of the website. The information (including the user’s IP address) is
collected through cookies and sent to a server in the USA, where it is stored. Google then uses this information to
analyse the navigation of our website, create reports of the activities on the website and provide different
services. In some cases, Google may also transfer the information to third parties, for example if required by law
or to other companies that process data on its behalf. Your IP address can under no circumstances be used by Google
for purposes other than those indicated above. By visiting the website users agree to the treatment of their own
personal data by Google for the above purposes. The installation of cookies on your computer may be prevented by
adjusting your browser settings accordingly. However, in this case you need to be aware that the disabling of
cookies could limit the quality of your navigation through the website, or your use of the same. To prevent Google
from collecting and processing data as explained above, you need to download and install the fllowing plugin: Further information on the conditions of use
and the Google Analytics data protection policy is available at the following link: or The website uses Google Analytics
in IP-Masking mode, to ensure that IP addresses are collected in an anonymous format. It is important to point out
that we use Google Analytics to evaluate and analyse AdWords data for statistical purposes, and also
Double-Click-Cookie. Should you not be happy with this activity, you can disable it by visiting

Use of Google AdWords, Google Tag Manager and Remarketing
This website uses cookies for remarketing campaigns, with the objective of addressing visitors with advertising
campaigns later on. The affected person has the possibility to disable these types of cookies by visiting the
following link:

Google Fonts
This website uses Web Fonts to ensure the correct display of the graphic content made available by Google. When
loading our website, your browser also loads the necessary fonts in the Cache area of the browser itself, so that
graphic content is displayed correctly.
In order to do so, the browser needs to connect to the Google server, which will then receive the information that
your IP address has loaded our website. The use of Web Fonts by Google ensures a clean and visually enjoyable
navigation experience. This represents a legitimate interest also according art. 6, paragraph 1,
letter f) of the GDPR. Further information on the use of Web Fonts is available at the following link: , or can be found in the privacy notice of Google
itself at

SSL certificate
We treat personal data collected on the website using computerised processes. Personal data are protected by Secure
Socket Layer (SSL) encryption. This technology protects the user from the risk of unintentional disclosure of
personal data when using an unprotected connection.
The user is notified when accessing a protected connection by a padlock icon. By clicking the padlock icon, the user
can then make sure that the SSL certificate is valid and up to date.

Website visitors may purchase vouchers. The data you transmit are only used to fulfil our contractual obligations.
Failure to enter the information marked as mandatory will make it impossible for us to fulfil the contract. The data
obtained are only forwarded to the payment service providers for debiting the amount and to our tax consultant to be
compliant with tax obligations.

Links to other websites
This website contains links to other sites that are not owned or controlled by us.
Please be aware that we are not responsible for the privacy practices of other sites.

Google Maps
This website uses Google Maps owned by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Using Google Maps simplifies locating the places of your interest.
To use Google Maps, it is necessary to save your IP address. This information is transferred to the Google servers
located in the USA. We do not have any impact on Google’s data treatment.
The data treatment is regulated by art. 6 (1) (f) GDPR.
Please find further information reading Google’s privacy policy:

Social Wall
We like to keep you up-to-date. And for delivering always the latest news we use a social wall. On our social wall
you’ll find the latest posts coming from our social media platforms. The content does automatically appear on
our website. For all the content published on our social media channels we refer to the provider’s privacy

Interactive conversations with ReGuest Messenger
In order to be able to support you in the context of your inquiry or your visit to our website, we provide you with
a chat function. If a chat connection is established with the reception, a connection is made to our communication
software. At no time will your browser be accessed. Within the chat, you have the possibility to choose different
communication channels by selecting the corresponding menu items. By using the chat, information is transmitted to
the Messenger server, which is maintained by ReGuest GmbH on our behalf. This data is information that is required
for the technical processing of the chat. Standardised data collection is carried out solely for the purpose of
online consulting. We store the data required for the above-mentioned functions exclusively for these
Further evaluations are carried out anonymously for statistical purposes. The owner of all data collected during the
use of Messenger is . The stored chat protocols, which we have to keep for proof purposes
for you and us, are not passed on to third parties.

Borlabs Cookie
This website uses a Borlabs Cookie, which sets a technically necessary cookie (borlabs-cookie) to store your cookie
preferences. Borlabs Cookie does not collect any personal data.
The borlabs-cookie cookie stores the consent you have given when you entered the website. If you wish to revoke
these consents, simply delete the cookie from your browser. If you re-enter/reload the website, you will be asked
again for your cookie consent.

ADDITIVE+ Newsletter
On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter through ADDITIVE, our provider for hotel e mail marketing. To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin in our hotel newsletter tool.
After signing up for our newsletter you will receive an email containing a link to confirm the subscription.
Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter.
To process your subscriptions and to send our newsletters we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements.